Warranty and Service Support

A warranty you can trust. Quality you can rely on.

We understand that building saunas and SPA areas is a significant investment for both private and commercial clients. That’s why we offer reliable warranty terms, ensuring the quality and durability of our solutions.

Our Warranty Terms:

  • For Private Clients: 5-year warranty on all our projects and materials.
  • For Commercial Clients: 2-year warranty, subject to proper usage and maintenance guidelines.

If any issues arise within the warranty period, we act swiftly and efficiently to minimize inconvenience and restore your equipment’s functionality.

How We Resolve Warranty Issues

1. Quick Diagnostics:
  • We perform an initial diagnosis upon your request. Photos, videos, or a description of the issue help speed up the process.
  • If needed, a specialist will visit the site for a detailed inspection.

2. Repair or Replacement:
  • If a defect is covered by the warranty, we promptly repair or replace the faulty components.
  • We use only original materials and parts, ensuring reliability and durability.

3. Minimizing Downtime:
  • We understand the importance of uninterrupted operation, especially for commercial properties.
  • All repairs are scheduled promptly to minimize downtime.

4. Professional Support:

Our specialists are ready to provide consultations or remote technical solutions when possible.

5. Additional Warranty Coverage:

All repair work and replaced components receive additional warranty coverage.

Why Choose Us?

Comprehensive Warranty:
  • 5 years for private clients.
  • 2 years for commercial properties with regular maintenance and proper use.

Fast Response:

We process requests within 24 hours and resolve issues quickly.

Professional Expertise:

Experienced engineers and technicians with years of experience.

Quality and Reliability:

We use only proven materials and modern technologies.

Individual Approach:

We consider every project’s unique features and your preferences.

We ensure that every sauna and SPA area serves you for years to come. If you encounter any questions or issues, rest assured — we are always here and ready to help!

Frequently Asked Questions

Everything you need to know about our warranty and prompt issue resolution. Can’t find the answer you’re looking for? Please send us a message.

What is the warranty period for your projects?
What issues are covered under the warranty?
How do I request warranty service?
How quickly will my issue be resolved?
Will a technician visit my location?
Do repairs come with additional warranty coverage?
What types of parts and materials do you use for repairs?
Can I get support if the warranty has expired?
How can I avoid warranty issues?
What happens if I need urgent assistance?

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